Product inspection, return and refund policy

We have always been making every effort to provide you with efficient and convenient logistics services. Once your order is confirmed and the payment is successful, we will immediately start arranging the shipment to ensure that your goods can be delivered safely and quickly.

1. Shipping Time
   After receiving your order and confirming the payment, we will generally complete the shipping process within 1 to 3 working days. However, given that our services involve cross-border logistics, the actual shipping time may be delayed due to unforeseen factors such as customs inspections and flight delays. We sincerely apologize for any inconvenience this may cause and hope for your understanding and support.
2. Product Inspection and Return & Exchange Policy
   When you receive the goods, you have the right to inspect the condition of the products first. If you find that the products do not meet the expected standards, you can visit our official website https://www.triggersaurus.com to learn about the "Return & Exchange Policy" in detail and apply for a return or exchange according to the policy.

The situations that support returns include but are not limited to the following:
● If the product has a problem caused by the manufacturer's error and cannot be repaired.
● The type or quantity of the received product does not match the original order.
● During transportation, the appearance of the product is damaged (such as peeling, breakage, etc.).

To ensure the smooth progress of the return process, customers need to provide corresponding videos and documents as evidence to prove that the above-mentioned defects do exist.

The general conditions and return regulations are as follows:
● All products claimed to have manufacturing defects must be reviewed and approved by our company's professionals.
● The products to be returned must keep their original packaging intact and free from any scratches, dents, or other forms of external damage.
● All relevant purchase vouchers, such as receipts, invoices, delivery documents, warranty cards, and product catalogs, must be attached.

It should be noted that certain specific categories of products may not be subject to the above general return terms. Therefore, before making a purchase, we recommend that you learn about the return period and method for specific products in detail through the sales consultation channels.

The specific arrangements for returns are as follows:
● Return time limit: If you find that the product is missing or damaged, you should submit a return application within 24 hours after receiving the goods.
● Product return time limit: Starting from the date of customer's signature for receipt, the customer is allowed to send the item back within two days.
● Return address: You can either choose to return the product directly to the nearest office/store or send it back to us by mail.
● Party responsible for refund fees: If the problem is caused by our company's mistake, https://www.triggersaurus.com will bear all the fees incurred by the refund in full.
● Refund method: In principle, we will provide customers with a replacement of the same new product; but if the style is sold out, we will compensate the consumer in full through cash refund or bank transfer.

If you wish to quickly resolve any related issues, please feel free to call our customer service hotline at +86 15325992277 or send an email to findus@triggersaurus.com to contact us.