Shipping Policy

We offer two internationally renowned express delivery services, DHL and EMS, to ensure that your packages can be transported safely and swiftly from China to various parts of the world. DHL is widely acclaimed globally for its excellent timeliness and high reliability, making it especially suitable for shipping needs with extremely strict time requirements. On the other hand, EMS is well - known for its extensive global coverage network and more cost - effective prices, providing an ideal choice for many customers seeking economical logistics solutions and fully meeting your diverse logistics needs.

Shipping Time

DHL

Under normal circumstances, packages shipped using DHL services from China to major countries and regions around the world take approximately 3 to 7 working days for delivery. However, the actual arrival time may be affected by factors such as the customs clearance efficiency of the destination country or region, local holiday arrangements, and force majeure events like natural disasters. We will continuously monitor the status of the goods closely and notify customers immediately in case of any delays.

EMS

Compared with DHL, if EMS is chosen as the carrier, the average delivery cycle will be extended to about 7 to 15 working days. This is because for some remote areas or places with inconvenient transportation, EMS may take more time to complete the last - mile delivery task. In addition, factors such as the speed of customs inspection and weather conditions will also have an impact on the final delivery date.

Tracking Services

To facilitate your real - time understanding of the package status, we specially provide a full - process tracking function. Whenever a new order is shipped, the system will automatically send an email containing detailed tracking information to your email address. You can easily obtain the current location of the package, the estimated arrival time, and other important update information by visiting the official websites of DHL or EMS and entering the corresponding tracking number. Moreover, if there are significant changes in the package status during transportation, we will also notify you in a timely manner via email or text message.

Freight Calculation

The freight is calculated comprehensively based on various factors such as the actual weight, volume, and destination address of the package. When you place an order online, the system will automatically generate an accurate freight quote according to the latest rate schedule. We promise that the entire billing process is open and transparent, and no additional hidden fees will be charged, ensuring that every customer can enjoy a fair and reasonable pricing policy.

Insurance and Compensation

To provide consumers with more comprehensive security, all goods shipped through DHL or EMS channels are covered by basic - level transportation insurance. In the event of package loss, damage, or other accidents during transportation, we will provide corresponding compensation in accordance with relevant insurance clauses. It is recommended that the recipient carefully check the integrity of the package before signing for it. If any problems are found, contact our customer service as soon as possible and retain relevant evidence materials for subsequent handling.

Handling of Special Cases

Although we make every effort to ensure the smooth progress of each transaction, unforeseen problems such as customs detention, flight cancellations, and extreme weather conditions may still occur. In the face of such emergencies, we will actively communicate and coordinate with all parties to minimize their impact on the delivery schedule as much as possible. At the same time, we will also promptly inform the affected customers of the latest progress and propose reasonable and feasible countermeasures.

Prohibited Items

For safety reasons and in compliance with international laws and regulations, the following types of goods are prohibited from being mailed through our platform:

Flammable and Explosive Items

This includes various flammable and explosive gases, liquids, and solid substances, such as gasoline, alcohol, and explosives.

Highly Corrosive Chemicals

Such as strong acids, strong alkalis, and other chemical substances with strong corrosiveness.

Covering all kinds of drugs and items related to drug production, processing, and trafficking.

Firearms, Ammunition, and Their Components

Including various firearms, bullets, and components used for manufacturing or repairing firearms and ammunition.

Various Controlled Knives

Such as daggers, triangular knives, spring - loaded knives, and other dangerous knives.

Unauthorized Wildlife and Their Derivative Products

Without the approval of relevant departments, it is prohibited to mail any wildlife and their products, such as ivory and rhino horns.

Counterfeit and Shoddy Goods

Including counterfeit brand goods that infringe on intellectual property rights and low - quality goods that do not meet quality standards.

If you have any doubts about whether the items you want to ship comply with the regulations, be sure to consult our customer service team in advance for professional guidance.