Warranty Policy

We provide free warranty services for products under the following conditions:

  1. The product is within the valid warranty period: The product must be within the warranty period explicitly specified by the manufacturer, or possess a warranty seal and warranty card provided by the company with complete, non - erasable, and non - modifiable information. Complete warranty information is an important basis for confirming the product's warranty status.
  2. Compliance with manufacturer's regulations: The warranty period should be clearly marked on the warranty card, and it is necessary to strictly follow the relevant regulations set by each manufacturer for all technical issues. This helps ensure the standardization and professionalism of product repairs.
  3. Proper installation and use: The product must be installed and used strictly in accordance with the detailed instructions in the user manual and product catalog. Incorrect operations may affect the product's performance and warranty rights.
  4. Clear cause of damage: Any damage to the product must be due to a failure of internal components of the machine or caused by the manufacturer. This ensures that the warranty service targets quality issues with the product itself.

However, the following situations are not covered by our free warranty policy:

  • Exceeding the warranty period: If the product has exceeded the warranty period, this can be confirmed through the warranty card, warranty seal, or equipment handover records.
  • Customer - self repair or improper use: For cases where the customer disassembles and repairs the product on their own (unless carried out by an [Supplement the specific name of the officially authorized service center here if the original "com.vn" has a specific meaning] officially authorized service center), as well as damage caused by poor storage conditions, improper use methods, abuse of the product, or the use of inappropriate cleaning tools, are not covered by the warranty.
  • Normal wear and tear and natural depletion: Damage caused by normal wear and tear during use, such as stretching, tearing, cutting, scratching, insect infestation, rusting, collision, etc.; also including but not limited to loose seams of the product, natural wear and tear of accessories, etc. These are natural phenomena during the normal use of the product.
  • Final determination right: Please note that the final decision on whether a product is within the warranty scope rests with https://www.trailreach.com. If it is confirmed through professional evaluation that the product meets the warranty terms, we will be responsible for repairing or replacing the faulty product components. At the same time, https://www.trailreach.com reserves the right to interpret this warranty policy.
  • Handling of special cases: In some special cases, if it is impossible to find a replacement material that is exactly the same as the damaged part, we will provide an alternative with equivalent quality and performance to complete the repair work, ensuring that the product can resume normal use.

Warranty validity period: The specific length of the warranty period depends on the regulations of the distributor or the original manufacturer. Different products and distribution channels may have different warranty periods.

Contact us:

  • Address: Room 201, 2nd Floor, No. 78 Xiahe Road, Beiyuan Street, Yiwu City, Jinhua City, Zhejiang Province, China (Zhejiang Pilot Free Trade Zone)
  • Email: findus@triggersaurus.com
  • Contact number: +86 15325992277

You can obtain more detailed information support and handle service requests through the above contact methods. We look forward to providing you with high - quality services.